Returns & Exchanges
At Hella Heels UK, we want you to feel fierce in your new shoes; if they aren't the perfect fit, you can return them within 14 days of delivery. Please ensure all items are unworn, in their original packaging, and show no signs of floor wear or scuffing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Heels
Securely pack your heels in their original box and protective dust bags, ensuring the outer mailing bag is sealed tightly.
Ship It Back
Print your prepaid shipping label or use the provided QR code at your nearest drop-off point to send the package back to our warehouse.
Receive Your Refund
Once our team inspects your return for quality assurance, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing